FAQ

Frequently Asked Questions – Ayotochtli Essential

ORDERS & SHIPPING

Q: How long does shipping take?
A: Most orders ship within 2–5 business days after processing. Delivery time depends on your location:

  • USA: 5–10 business days

  • International: 10–20 business days
    (You’ll get a tracking number once your order is on its way.)

Q: Where do you ship from?
A: We partner with trusted fulfillment centers and print providers to ship from locations closest to you, reducing wait times and ensuring quality.

Q: Can I change or cancel my order?
A: We start processing orders quickly, so changes or cancellations must be made within 12 hours of purchase. Contact us immediately at [your email here].

PRODUCTS & SIZING

Q: How do I find my size?
A: Check our Size Guide on each product page for accurate measurements before ordering. For streetwear, we recommend sizing up if you prefer a relaxed fit.

Q: Are your designs original?
A: Yes — every Ayotochtli Essential design is inspired by indigenous heritage and created exclusively for our brand.

Q: Will my item look exactly like the photos?
A: Yes, but please note that colors may appear slightly different due to screen settings and lighting.

RETURNS & EXCHANGES

Q: What is your return policy?
A: We accept returns for damaged or defective items within 30 days of delivery. Since each item is made-to-order, we do not accept returns for wrong sizes or change of mind. Please check our Size Guide before ordering.

Q: How do I start a return?
A: Email info@ayotochtli.com with your order number, photos of the item, and a short description of the issue. We’ll take care of the rest.

PAYMENT & SECURITY

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and secure checkout options.

Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and trusted payment processors to keep your information safe.

OTHER QUESTIONS

Q: Do you offer custom designs?
A: Yes — we can create custom apparel for events, crews, or special orders. Contact us for details.

Q: How can I stay updated on new drops?
A: Join our email list or follow us on Instagram [@YourHandle] to be the first to know about new Warrior Code drops, discounts, and events.